How Can We Help You?
Find answers to common questions, learn how to use our features, or get in touch with support.
Popular Help Articles
Getting Started with DocAIHelp
Learn the basics of using our PDF tools and AI features
Read More →How to Convert PDF to Word
Step-by-step guide to converting your PDFs to editable Word documents
Read More →AI Chat with PDF Documents
Learn how to use our AI to ask questions about your PDF content
Read More →Security and Privacy
How we protect your documents and maintain your privacy
Read More →Help Articles
Getting Started with DocAIHelp
Learn the basics of using our PDF tools and AI features
How to Convert PDF to Word
Step-by-step guide to converting your PDFs to editable Word documents
AI Chat with PDF Documents
Learn how to use our AI to ask questions about your PDF content
Managing Your Account
How to manage your account and access your purchased features
File Upload Troubleshooting
Common issues when uploading files and how to resolve them
API Documentation
Complete guide to using our REST API for developers
Security and Privacy
How we protect your documents and maintain your privacy
Supported File Formats
Complete list of supported input and output formats
Frequently Asked Questions
How do I get started with DocAIHelp?
Simply visit our try-free page to access basic PDF tools without registration, or create an account for full access to AI features and advanced tools.
What file formats do you support?
We support PDF, Word (DOC/DOCX), Excel (XLS/XLSX), PowerPoint (PPT/PPTX), images (JPG, PNG, GIF), and text files. Output formats vary by feature.
Is my data secure?
Yes! We use enterprise-grade encryption, process files securely in the cloud, and automatically delete uploaded files after processing. We never store or share your documents.
How does the AI chat feature work?
Upload your PDF and our AI analyzes the content. You can then ask questions in natural language, and the AI will provide answers based on the document's content.
Is DocAIHelp a one-time purchase?
Yes, DocAIHelp is a one-time purchase of €19.99. There are no recurring charges or subscriptions. You get 5 tokens included with your purchase, each tool use costs 1 token.
Why is my file upload failing?
Common causes include large file size (max 100MB), unsupported format, or network issues. Try compressing your file or check your internet connection.
Do you offer an API?
Yes! We provide a REST API for developers. Contact our support team for API documentation and access keys.
How do I get a refund?
You can request a refund within 14 days of your purchase under the EU cooling-off period. Contact our support team with your order details to process a refund.
Still Need Help?
Can't find what you're looking for? Our support team is here to help.